Frequently Asked Questions

General Questions

No, but they are highly water resistant. All our fabrics are waterpoof, but the process of stitching makes holes in the fabric that water will seep through over time. The Floating liners on Shazams and Alakazams make them as water resistant as any stitched bag can be.

Because wizards are cool and so is alliteration

All our bags should be washed with water and/or a stiff brush. Never put them in the washing machine, and avoid using detergents (as these break down the DWR Coating)! Zips deserve a little love every so often to keep them going strong, you can clean the teeth with a tooth brush and water. Lubricate with a zip-lubricant, or graphite!

Yes we do! Please visit our repairs page.

If you have a problem that is the fault of bad workmanship or material failiure we will take care of it, for the life of the bag to the original purchaser.

You can see all our current custom bag lead times HERE.

We only offer custom framebags at certain times of the year. Learn more on our Bespoke Frame Bag page

YES! You can order a new strap for your bag here.

You can add a patch to any CUSTOM bag, please send us an email so we can anicipate the arrival of your patch.

Awesome! If you are an independent retailer we would love to hear from you.

We (V and Harry) spent a year on our bikes riding slow from Tokyo to Kuala Lumpur between 2015-2016. It was amazing. Check out Our Story Timeline to learn more!

Delivery Questions

Yes, we ship everywhere! Once you input your address at checkout you will see a range of shipping options specific to your country.

Yes absolutely, we have a collection option available at checkout. After placing your order, you will receieve an email when your order is ready to collect.

Visit our Shipping & Tax page for detailed information about shipping and customs charges.

We aim to dispatch all in stock orders within 2 business days. We offer an express shipping option with DHL. You will see a delivery time estimate at checkout.